Customers, consultants, administrators and project team members who are responsible for setting up, configuring and monitoring the CRM Middleware. CR Middleware Overview(Col81) – SAP CRM系统middleware 的基本概念、 配置、使用方法. SAP CRM. Course Duration: 50 Hours. Server Access.: 3 Months. SAP CRM online training and class room training. Solution CR — CRM MIDDLEWARE.

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Course Objectives This course will enable you to: Course Contents Units 1. The other interfaces will be covered in less detailed overview manner. Unit Objectives At the conclusion of this unit, you will be able to: The comprehensive range of services offered by SAP help to ensure quick implementation of mySAP CRM and support the ongoing optimization of the application environment.

The crn Interaction Center enables customers to use phone, fax, or e-mail to contact sales or service representatives. Mobile clients and handheld devices: The mobile sales force or mobile service engineers can connect to the SAP CRM system from their laptop computers or other mobile terminals to exchange the latest information with the central CRM server.

Marketing Planning and Campaign Management? The adapters map and convert data between various formats. The data exchange includes an initial transfer of customizing, master, and transactional data to the CRM system, as well as delta data in both directions. To confirm whether the requested items can be delivered on time, you need to mifdleware out the Available-to-Promise ATP check.


Consider the example of qRFC with an inbound queue and outbound queue. All three phases are completely independent of each other. Separation drm these phases ensures that asynchronous processing is as secure as possible. In the first step, the application data is written to the database in midrleware outbound queue.

When the first step is completed, the data is saved in the database. In the second step, the QOUT Scheduler transfers this data from the database of the client system, to the inbound queue in the database of the target system.

CR Middleware Overview(Col81)_图文_百度文库

In the third step, the target system QIN Scheduler activates processing of the queue in the target system? It is supported by the QOUT Scheduler which sends the data and function calls from the outbound Queue to the inbound Queue on the receiving cm, and QIN, cr050 scheduler that reads the Inbound queue and executes the stored function calls. Transactions SMQ1 and SMQ2 Read the data in the inbound and outbound queues so that it is possible midd,eware see the data and function calls waiting to be processed.

Otherwise the data in the queues would be difficult to access in that is store in a network of tables. To find out more search NetWeaver Help at help. Mobile Clients typically connect temporarily for example, via modem to the CRM Server for data exchange.

They may also be permanently connected to the Server. Data queuing and transport Replication and realignment Data exchange and midfleware The main parts of the CRM Middleware provide the following functionality: Data queuing and transport, Replication and realignment service, which ensures that Mobile Clients or external systems obtain the data they require Data exchange and middlware.

They lag behind the release level of the latest version by a few months, but even if the latest version is not available they are still quite helpfull as most things stay the same. In this the latest version of CRM best practices available at the time the materials were created. This can change as new versions of best practices are created and updated.

Unit Summary You are middlewzre able to: Solution Overview Architectural Overview At the conclusion of this exercise, you will be able to: Understand the functional Purpose of Middleware?

Your company is unsure of which system should be the leading system when it comes to various business processes in sales.

In order to have a degree view of your customers you need to make sure all divisions have access to all the information, with out regard to which system originated it. Although the new CRM Web UI is the only supported end user interface, for ease of demonstration after this first exercise the rest of the class will use the older SAP GUI version as crrm are just verifying the data has been transferred, and we are not using the system from an crk user perspective.


Also note that since this is a technical class and this first exercise is purely functional only a solution is provided.

Even when exercises are provided, unless your team has prior experience in middleware, it is recommended to utilize the solutions not the exercises.

Verify that a profile parameter has been added to your user to define what business role your user will assume when using the CRM UI. Select the Parameters Tab and Verify that the values below are entered: Now access the new CRm 6.

Create a new Product in the ERP system. Select the views Basic Data 1, and the first three sales views. Then verify it has transferred to CRM. In the lower part of the screen the Product ID should appear. Click the product hyperlink and verify it has been successfully transferred. Choose the order type Telesales scroll through the pages to find it. Enter the data above. Press the Enter key. Enter the Order Number and press. The purpose of this exercise is to see that sometimes objects do not get transferred due to configuration settings maintained by the functional CRM team.

We will debug the specifics of this in a follow on exercise. Use the following data note: Record the Account Group: Enter the Data in the above table and choose.

Enter the Remaining data from the table above. Access the path Extras Administrative Data, and record the account group in the space provided above. This time you will assign the customer an external number, and you will use the account group ZAG2. Enter the remaining data from the table above.

Choose and record your Customer for later reference. Did they both make to CRM?


The answer should be no, the had a problem getting to the CRM system. It has been stuck somewhere. You will figure out its fate later in the class. Due to the nature of our training system environment, it is possible that the first customer you created with account group ZAG1 was already created with different information in CRM, fr500 the CRM customer master has a different name than the one created in the ERP system, please tell the instuctor to create a few dummy customers in the ERP system, or fix the number range 02 ERP transaction OVZCmiddlewxre make it start at Use the description KING.

Find midddleware if it is available in CRM when building a new account master. If the system prompts for a transport request, please ask your instructor how to proceed, if you are not familiar with transports.

Did it make it to CRM? It did not make it, we will learn why later.

CR500 CRM Middleware Overview

Then follow the path: Next select the create icon and Enter the data above and select Save. Verify the Condition has made it to CRM. Did it make it? Although this task is easy, a lot of prep work was done to make this happen.